FAQs

Q: How long will it take to get my order?

A: In general, 2-7 days and here’s the breakdown: Everything on the website we have in stock*. Our goal is to process orders within 24 hours or less. Items are sent via the United States Post Office and are generally delivered within 1-6 days. We want to get the items to you as fast as possible, no one likes waiting around for an online order!

 *There are a few items we have listed as pre-order and the date they are expected to ship is noted in the product description. These items are clearly labeled in the Product title and description as pre-order items.

 

Q: Why should I pre-order a product and not just wait until you have it in stock?

A: Several of our necklaces are popular and sell out fast. Pre-ordering guarantees you get the item when it arrives and we will ship it out to you as soon as we get them. 

 

Q: Your prices are so reasonable, how do you do it?

A: We work very hard to track down good deals from suppliers and pass those savings on to you. It's part of who we are and what we believe in, jewelry for the frugal and fabulous!

 

Q: Do you offer discount codes?

A: Our prices are so low that we don't offer discount codes often, but when we do, we post them to Facebook and Instagram so be sure to follow us!

 

Q: What is the quality like?

A: Let's be honest, this isn't Tiffany & Co level quality, but great quality for this price point.

 

Q: What if I get my order and don't like it?

A: We have a 15-day exchange policy. You are responsible for the shipping on the return order.

 

Q: How can I know when you post new items?

A: Follow us on Facebook and Instagram, we post new arrivals on both along with any special discounts! 

 

Q: I love your stuff, but not sure how I'd style it. Any ideas?

A: Yes! Follow us on Pinterest for some pinspiration!

 

Q: I'd like to post some selfies of my purchases on Instagram, do you have a #hashtag you want me to use? 

A: Yes! Please do share and use #EMJewelry and we might just re-gram your post! And be sure to tag us in your Facebook posts too, @edithmariejewelry